Dynamics 365 Customer Service
Empower service representatives to resolve issues quickly using generative AI and automation.
Empower service representatives to resolve issues quickly using generative AI and automation.
Save service representatives time by using Copilot in Dynamics 365 Customer Service to help diagnose, troubleshoot, and draft customer responses.
Read the infographicEmpower service representatives with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.
Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited service representative.
Learn more about Dynamics 365 Contact CenterBring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.
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Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.
Learn more about Dynamics 365 Contact CenterResolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response (IVR).
Learn more about Dynamics 365 Contact CenterIncrease productivity by automating routine tasks as well as complex transactions.
Learn more about Dynamics 365 Contact CenterCollaborate, share tips, and gather rich insights from other users and experts in personalized community portals.
Access an omnichannel insights dashboard with AI-driven conversation, channel analytics, and key performance indicators all in one place.
Detect emerging trends and identify improvements across support topics, service rep-customer interactions, and knowledge management.
Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem.
Plan for the right level of staffing based on seasonality, predicted number of cases, and conversational volume with the forecast report feature.
Reduce costs by building on existing capabilities and interoperating with other business applications—all on a single platform.
Quickly set up phone systems for service representatives to assist customers on a scalable platform built and operated by Microsoft.
Learn more about Dynamics 365 Contact CenterProvide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant.
Learn more about Dynamics 365 Contact CenterEffectively communicate with customers in their chosen language using real-time translation.
Based on the customer’s emotions and needs, route the case to the right service representative every time.
Learn more about Dynamics 365 Contact Center
Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.
Learn more about Dynamics 365 Contact CenterDeliver personalized responses with AI that registers customer engagement and understands customer intent in real time.
Gain insights through customers’ interactions and journeys to personalize offers and recommendations.
AI-powered insights and control across your entire support ecosystem
Discover how AI service agents for Dynamics 365 can learn to address emerging issues, uncover new knowledge, and automate manual processes to boost business efficiency and reduce costs. Now available in public preview.