Customer Support

The Respect Solutions help desk is a single point of contact for its clients.
It is used as an information and assistance resource that troubleshoots problems with computers, systems, software or cloud. It could be to fix a major problem, seek advice on new system functionality.

The first set of tasks is associated with the final transfer of knowledge from the project team to the customer. Some project operations remain open after the system is started – this is quite common. It is very important to go through all these open operations and get the customer’s consent to close them. The project closure also includes the delivery of the remaining documentation, additional user training and the final transfer of knowledge.

The second set of tasks represents important “post-launch” operations, which imply the presence of the project team members at the customer for a certain period of time to ensure that the working environment functions correctly and to assist in the event of unforeseen situations. This is a potentially voluminous set of tasks that need to be managed, and it has a fixed completion date.

After project closure, knowledge transfer and post-launch support, a joint project analysis is conducted. This is a great opportunity to discuss the project and learn from it the relevant lessons.