Microsoft Dynamics CRM

What is CRM?

Customer relationship management (CRM) is the systematic oversight and maintenance of consumer relationships, and the data, sales, and engagements that go a long with it. CRM systems and applications help businesses easily organize and track customer information, all in one place.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

What is CRM? Customer relationship management—often called CRM, CRM system, or CRM software—is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience.

What can CRM do for my organization? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

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Customer relationship management (CRM)

Customer management solutions are created to streamline business functions and increase profitability in sales, marketing, social, and service divisions.

A CRM solution is a multi-faceted platform where all things crucial to customer relationship development and retention are stored. Without the support of a CRM solution, business relationships look and function dramatically differently. 

Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of your staunchest competitor. Picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly in-house competition. Without a centralized program to log and track customer interactions, your business falls behind schedule and out of touch.

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What does a CRM solution do?

CRM tools centralize customer information, automate marketing interactions, provide business intelligence, and facilitate communications for increased productivity. A CRM product tracks opportunities your sales force is pursuing, analyzes data, and helps deliver superior customer service. 

Customer relationship management solutions make the customer-facing functions of business easier. Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need something more powerful than a bevy of individual apps. A CRM solution brings all these functions together in one place. 

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